CHATURVEDI MUKESH , CHATURVEDI ABHINAV CUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERPECTIVE - 1ST - EXCEL BOOKS 2005 - 200 - CUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERPECTIVE . ISBN: 9788174464569 Subjects--Personal Names: CHATURVEDI MUKESH , CHATURVEDI ABHINAV Dewey Class. No.: 650 / CUS-M