@book{26726,
	author = {CHATURVEDI  MUKESH   ,       CHATURVEDI   ABHINAV  and CHATURVEDI  MUKESH   , CHATURVEDI   ABHINAV },
	title = {CUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERPECTIVE},
	publisher = {EXCEL BOOKS},
	year = {2005},
	edition = {1ST}
}