TY  - BOOK
AU  - GOSNE,Y W JOHN
AU  - GOSNE,Y W JOHN
TI  - CUSTERMER RELATIOSHIP MANAGEMENT ESSENTIALS
SN  - 97881203180
U1  - 650 
PY  - 2000///
PB  - PHI
KW  - GOSNE,Y W JOHN
ER  -