00305nam a2200109Ia 4500008004100000082001500041100002600056245004000082260004200122300001000164700002100174180728s9999||||xx |||||||||||||| ||und||  a706bTRI/P  aTrivedi, Priya Ranjan 0aProcess Improvement and Management   aNagalandbThe Global Open Ujniversity  a133p.  aThakur, Lalit K.